All orders addressed to domestic destinations will ship with United States Postal Service (USPS).  Customers will be notified when their orders ship and will receive a tracking number for their order by email. 

We advise that you have your packages shipped to a safe and secure address.  We are not responsible for lost packages that have been marked delivered by the carrier or missing or destroyed packages.  Once the package(s) are shipped, the carrier assumes the responsibility.  However, we will do our best to address and concerns related to damaged or delayed package issues with the carrier on your behalf. 

Please note that shipping time estimates do not include the time required for processing. The arrival date is estimated based on your location and choice of shipment.  US orders shipped via USPS can take 2-8 days to be delivered.   If any further shipment delays incur due to backordered items or unforeseen circumstances (i.e. weather) we will communicate updated status information as it becomes available via email and inform the customer of the expected completion, shipment, and delivery date.

We are not responsible for products that were mis-delivered due to lack of correct or complete address.  If you notice that the address entered is incorrect, please Contact Us immediately with your order number and the correct address and we will gladly update it for you.  If your package is returned to sender due to incomplete and or incorrect address, there will be a $7.50 reshipping fee for waistbeads and $10.50 shipping fee for crotchet hats (for domestic orders only.) For international orders, the customer is responsible for all shipping costs.

If you do not receive any updates on their package or if your package is stuck in transit and/or packages being delivered without ever showing that the label was scanned by USPS/UPS, we MUST wait up to 7 business days (Monday - Friday excluding weekends and holidays) before we can resend any items, file a claim with USPS, or mark packages as lost.  This will help us from reshipping items that customers still receive on the first shipment and prevent us from refunding packages as lost when they are indeed in transit.

Please be patient with us and allow us to work with you and the carriers to resolve any issues with shipping.  If you have any concerns, please do not hesitate to reach out via email or text customer service at 888-608-3033.  We will be handling these on a case by case basis moving forward.

We do not assume responsibility for packages that are marked as Delivered but not received by the buyer.  Once a package is marked as delivered, a customer should file a claim with USPS to seek compensation. All USPS Ground Advantage and Priority Mail packages are covered with up to $100 of insurance.  Once the USPS claim is approved, USPS should compensate you for the cost of product and shipping up to $100.

However, if a package has not been delivered or is lost in transit for over 14 days, we assume responsibility and will gladly offer a reshipment or replacement of package(s).