PRODUCT SHIPPING TIMES

We ship from Florida, USA.  All orders addressed to domestic destinations will ship with United States Postal Service (USPS). Customers will be notified when their orders ship and will receive a tracking number for their order by email. The arrival date is estimated based on your location and the carrier. US orders shipped via USPS can take 2-5 days to arrive. International orders may take 7-15 business day to be received. Please note that shipping time estimates do not include the time required for processing.

IMPORTANT SHIPPING INFORMATION

We advise that you have your packages shipped to a safe and secure address. We do not automatically assume responsibility for lost packages that have been marked delivered by the carrier or missing or destroyed packages. Once the package(s) are shipped, the carrier assumes the responsibility and the buyer must file a claim for compensation. However, we will do our best to address and concerns related to damaged or delayed package issues.

We do not assume responsibility for packages that are marked as 'Delivered' but not received by the buyer. Once a package is marked as delivered, a customer should file a claim with USPS to seek compensation. All USPS Ground Advantage and Priority Mail packages are covered with up to $100 of insurance. Once the USPS claim is approved, USPS should compensate you for the cost of product and shipping up to $100.

However, if a package has not been delivered or is lost in transit for over 14 days, we assume responsibility and will gladly offer a reshipment or replacement of package(s).

We are not responsible for products that were misdelivered due to lack of correct or incomplete address. If you notice that the address you entered at checkout is incorrect, please Contact Us immediately with your order number and the correct address and we will gladly update it for you. If your package is returned to sender due to incomplete and or incorrect address, there will be a $7.50 reshipping fee for waistbeads and $10.50 shipping fee for crotchet hats (for domestic orders only.)  For international orders, the customer is responsible for all shipping costs calculated by international carriers.

If you do not receive any updates on your package or if your package is stuck in transit and/or packages being delivered without ever showing that the label was scanned by USPS/UPS, we MUST wait up to 7 business days (Monday - Friday excluding weekends and holidays) before we can resend any items, file a claim with USPS, or mark packages as lost. This will help us from reshipping items that customers still receive on the first shipment and prevent us from refunding packages as lost when they are indeed in transit.

** We assess all products for damages prior to shipment & document photo evidence. We do not assume responsibility for items damaged by the carrier. Items damaged by the carrier will require a claim to be filed with the carrier.

Please inspect your order upon arrival. If an item is damaged, customers must contact us if missing documentation is needed to complete the claim. Please be patient with us and allow us to work with you and the carriers to resolve any issues with shipping. If you have any concerns, please do not hesitate to Contact Us. We will be handling these on a case by case basis moving forward.

By checking “I agree” at checkout, you are agreeing to reading and understanding all policies posted.